Honestly, does anyone else feel that the Jira Software Server platform just sucks?

Jason_Macer

Here is what really upsets me, they sold me a product that on their website said there was support, it didn't say community support, it specifically said 12 months of support and upgrades, but after buying this I find out it doesn't. I have the screen shots and all to prove it, but they don't care. "Oops we forgot to remove that from the checkout section, but you can use the community." I wish we had never heard of Atlassian, and here's the thing, only (1) person in our team likes it, but now i'm stuck with them. 

I can see where there are some decent features that I might like if this worked, and though there's only 7 of us here right now, we're going to be expanding next year, and they are going to want us to pay $2,500 for that license, and we cant even get this thing working to begin with?  

This is installed on a CentOS7 machine with 8 cores and 12 gb ram, then the installation instructions were followed to the letter, twice). There are so many issues with the install from instructions I don't even know where to begin. The biggest three are:

1.) I can't delete webhooks

2.) I can't delete boards (i go through the agile menu and hit delete and NOTHING happens), plus I have an abandoned board that still remains after deleting its containing project.

<<RESOLVED>> 3.) The "export" whole system and "import" only a project doesn't work. 

4.) Following their instructions on how to enable SSL doesn't work. It just dies.

5.) Configuration changes to Kanban boards do not save.

I have been watching the log files for anything when I'm trying to isolate the problems that this is just irritating beyond all sense. Heck, I might be looking at the wrong log files.

Does anyone know where the best log files to see WTF is actually going on are? I would greatly appreciate any help provided.

Nic Brough -Adaptavist-

The community is happy to try to help anyone who has problems, we don't care about the size of the install (well, we do, as sometimes the number of people using it is technically important, but not when we're trying to help)

To jump right into it, could you give us a bit more info on the questions?

1. What are the symptoms of "can't delete"?  Does it do what you report in 2?  A click and nothing happens?  Or are there error messages?
2. That one is pretty clear, but is "nothing happens" just that the link responds to the click, but the screen does not change?
3. Where is the export/import failing?  Are you able to get a whole-system export, but then get errors on import into the other system?  If so, what are the errors?  If it's not, then could you tell us in more detail what is failing?
4. Is the SSL for Tomcat, or are you doing it on a proxy?  Which doc are you following, and where are you doing it differently to what the doc says?  (That sounds quite judgemental, like I'm saying "you have not read/followed it", but that's not what I mean.  SSL config is very very sensitive and one tiny thing can mess it up and give you absolutely zero information on where it might be wrong.  I'm looking for those tiny things where you don't use exactly what is in the docs, like the spelling of your chosen domain for the certificate, or the exact naming of the server in .xml or .conf configuration files)

Finally, to confirm where you should be looking for problems, start with the application log.  <jira home>/logs/atlassian-jira.log - this should be capturing the errors being thrown in the first three problems and might report some of the fourth in some cases.  We'll need to know what type of SSL you are trying to tell you which logs to check though.