The support desk manager can use the @ to mention people, but me (tester) and developers who handle the tickets can't. How can I point the support desk manager (who's also probably the admin) into the right direction of a fix?
Hi @Richard Dekker ,
Check with your system administrator to see if the user belongs to a group that is currently granted the Browse User permission.
https://confluence.atlassian.com/jirakb/mentions-and-autocomplete-are-not-working-in-jira-cloud-779160727.html
Thanks for the tip I'm trying to reach the admin. Will reply when we tried this solution
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