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How can I remove "Customers" from a Jira service desk project?

Daniele Meoni

Hi,

I´ve created a couple of service desks yesterday and set up some users as "agent", which is what I wanted to do.

However, I must have also set them up as "customers" therefore they seem to have a different view of the service desk portal! Which is causing a bit of issues and missunderstandings

How can I remove them from being customers and leave them only as agents?

Thank you so much in advance!!!!

Accepted answers

Juan José Marchal Gómez

Hello @Daniele Meoni

Did you check "Users and roles" inside each service desk project?

Did you check "Permissions" inside each service desk project?

What is the configuration that you have for one of this users with troubles?

Best regards.

All comments

Juan José Marchal Gómez

Hello @Daniele Meoni

Did you check "Users and roles" inside each service desk project?

Did you check "Permissions" inside each service desk project?

What is the configuration that you have for one of this users with troubles?

Best regards.

Daniele Meoni

Hi,

There shouldn´t be anomalies in users and roles: I am Admin, and the external guys are set up as agents.

However, as I also set them up as customers, their landing page is the help centre, from where they can only raise requests, but don´t have the standard agent view.

Juan José Marchal Gómez

What is the configuration that you have in permissions?

If you give them the URL of service desk queue, what do they see?

Best regards.

Daniele Meoni

It says that the page is not available.

I think I can actually deal with the customer view, as I´ve changed permissions (thanks for that ) and now works fine.

I only have one issue left.... At the moment, customers can only see the issues they´ve raised themselves, but not the issues raised by someone else.

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