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customer satisfaction email

Angie_1z57vd

My Service Desk is not sending any customer satisfaction questions. How do i fix this?

Accepted answers

Jack Brickey

Check the following - Project settings > satisfaction settings

is it enabled?

Angie_1z57vd

It was enable, i disabled it and enabled it again and its working fine now, thanks.

All comments

Jack Brickey

Check the following - Project settings > satisfaction settings

is it enabled?

Angie_1z57vd

yes, it is enabled

Jack Brickey

I have never experienced them not being sent if enabled. I would check junk mail just to be sure. If you are confident they are not being sent then I would contact Atlassian Support.

Gareth Powell_zldnlh

Have you disabled the "request resolved" rule under Customer Notifications?

Angie_1z57vd

It was enable, i disabled it and enabled it again and its working fine now, thanks.

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