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No Templates Found for Jira Service Desk Classic

Vlas Lisnyi_w7z72d

Hi everyone,

I've set up a new Jira instance recently and was wanting to create a Classic Service Desk project. However, when I choose change template and change category to Service Desk - I get "No templates found". And I'm unable to proceed to create a project.

Note: For the older Jira instances where classic SD projects existed there is such a possibility.

Does anyone know how to overcome this?

Thanks.

Accepted answers

Vlas Lisnyi_w7z72d

I figured this out myself.

/projects/%project-name%/settings/advanced - from here a classic project can be created.

All comments

Vlas Lisnyi_w7z72d

I figured this out myself.

/projects/%project-name%/settings/advanced - from here a classic project can be created.

Michał Kukla

@Vlas Lisnyi could you help me out with this?

Should I create new project first? Let's call it CSD. And then get to the address above?

/projects/CSD/settings/advanced

Because if I do that there is no way to change project type.

Vlas Lisnyi_w7z72d

That's correct, you have to create a new-type project first. Then in 'advanced' options you kind of unlock the ability to create classic SDs.

danny_lake

Wow. This functionality unbelievably buried. I had a 'test' instance of JIRA that I was playing around with, and now will be setting up my 'real' instance of JIRA, and finding out this is the only way to 'unlock' Classic projects in JSD is extremely disappointing and frustrating. I spent hours digging around trying to find out why in my 'real' instance I couldn't create a Classic JSD project.

It is sad that JIRA is forcing customers down a path (next-gen) that is clearly not ready yet. There is core functionality missing in next-gen.

Thank you so much for posting this answer.

Yatish Madhav

Hi all,

Thanks for the answers here.

Yeah, struggled to find this too but got there... You need to go to the Next Gen Project > Project settings > Advanced and then opt for the Classic SD option and provide feedback as to why you want to use it.

Hope this helps.

Thank you

James Hodgkinson_zd4r7i

As a user trying to take advantage of Advanced Roadmap functionality, this challenge is frustrating on a few levels:

If next gen is so great, maybe support it with your best features
Why is this so well hidden?

Now that I'm done griping, good solution to this problem.

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