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How to create a Jira Service desk report for custom field?

Karan Chaudhary_nf7z9k

We are trying the Jira Service desk for our organization. Unfortunately unable to figure out how to create a custom report for a couple of custom fields. Fields we added were Actual hours and Estimated hours.

I tried to reach out to the Atlassian support but didn't receive any response. Any help would be appreciated.

Thanks

Accepted answers

Jack Brickey

Hi Karen, what sort of report are you looking for? You could certainly it together a dashboard an leverage the custom field. I will say that working with time fields can be somewhat difficult to report on depending on your goals.

All comments

Jack Brickey

Karan Chaudhary_nf7z9k

Thanks, Jack for your reply. We are trying to create a report to measure how much ACTUAL HOURS support agents spent on a ticket compare to ESTIMATED HOURS. Prefer to do a monthly reports.

My agent will manually enter the actual hours once he/she finished working on a ticket.

Surely there is a way to do reporting on this as this very basic requirement.

Jack Brickey

With Jira software there are a number of reports to analyze time estimates and time spent but JSD is a bit different. You could certainly create a weekly report based upon a filter to display the individual issues along with the two time fields but you can’t show as a percentage. You could consider an addon or export to excel and process there.

Karan Chaudhary_nf7z9k

Thanks Jack. When you say we could do a weekly report, Is this something OOTB?

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