LDAP: error code 49

Question

I can't log in to my jira and this is the error message i find in the log file:

LDAP: error code 49 - 80090308: LdapErr: DSID-0C090400, comment : AcceptSecurityContext error, data 775 v1db1 NUL

I don't understand what I should do to unlock my account (I forgot the password of the admin account and don't know how to get it back...)

Korfal · Answer

Hi,

Thanks for your answer.

I'm currently using the account that is supposed to be locked.

I did change my password a few days ago and I already tried to log in with the old one, in vain.

B.R.

Andrew_g4chs4 · Answer

Hi,

https://confluence.atlassian.com/stashkb/ldap-error-code-49-317195698.html

Ask team who response for LDAP. Looks like Your account marked as 'locked' in LDAP directory.

B.R.