Stop users from creating a request from within the Jira service desk

Question

I would like to find a way to stop all users from creating a request from within the service desk. We have a customer portal and want everyone to use that to capture relevant information.

Agents should be able to use this, for the purpose of creating a sub-task.

Any help would be appreciated.

Thanks

Pavel Junek · Accepted Answer

Hi @Zain Ul Islam,

Unfortunately this solution is not possible to (see JSDCLOUD-4859) by default but you can use workaround - configure Create Issue permission only for Service Desk Customer - Portal Only.

Kind Regards

Pavel

Susan Hauth _Jira Queen_ · Accepted Answer

Hi Zain,

That's how we did as well.  In the create permission we limited to Service Desk customer - portal access.  WE then added in some specific individuals/groups to the create permission that would then allow those people to create an issue directly in Jira.

Cheers

Susan