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Forbidden error on publishing page using iOS mobile app

Ray W_tupytt

Hello all,

This question is in reference to this Jira ticket:

https://jira.atlassian.com/browse/CONFCLOUD-62580

When I've edited a newly created page via iOS, both iPhone and iPad, after hitting "Publish" I simply get the message "Forbidden".

Hitting the close icon (X) presents me with an alert, "Discard changes." I have no other options, so hitting that alert takes me out of the editing window. By then selecting another note and re-selecting the actual note I'm trying to edit, I see that the changes were published.

Please see the ticket linked to above for a more complete description of the issue. My experience matches that in the ticket, except changing permissions has no effect.

Thanks for your help,

Ray

Accepted answers

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Shannon S

Hi Ray,

Welcome to Atlassian Community. It's nice to have you here. I'm happy to help with this issue!

Could you show me the current space permissions which you changed, and let me know what groups the user is in on Confluence?

What were the permissions before you changed them?

Regards,

Shannon

Ray W_tupytt

Thanks a lot for getting back to me, Shannon. And thanks for the welcome!

I'm unable to change permissions on the spaces as I'm on the free tier which keeps me locked out. The space permissions are all default with the administrators, confluence-users and site-admins groups having all access -- everything enabled, nothing turned off. It's just the Anonymous group that has no access.

Seems it wasn't so much the permissions I changed, but instead added a brand new user to the 'administrators' and 'site-admins' groups. Working as that user I experienced the same "forbidden" issue above.

Sorry for the confusion about groups vs. permissions.

Thanks much for your help,

Ray

Shannon S

Hi Ray,

Thank you for letting me know that.

You said the page was newly created - did you create the page? Was it created on the mobile app, or did you create it on desktop first?

Also, can you tell me if the site was always on the free tier, or did you downgrade at some point? If so, were there restrictions placed on the page initially?

Thank you for your help!

Regards,

Shannon

Ray W_tupytt

I just created a blank page on desktop. I edited it on an iPhone, hit publish, and was given the "forbidden" alert. Refreshed Confluence on desktop and I'm seeing the iPhone edit. Closing the iPhone editor, was prompted to "Discard changes", discarded the changes, refreshed desktop and see the update, reloaded mobile and see the update.

Created a blank page on the iPhone, hit publish, was given the alert. Then closing the editing window am given the option to "Delete" or "Keep editing". Hitting delete exits the editor window and there are no changes reflected on desktop, nor does the page exist on mobile.

The site's always been on the free tier. Set it up a couple days after the tier was announced.

Sorry the above is so heavy, wanna give you clear examples.

Thank you, Shannon. Have a good weekend!

Tiffany_ovpz2l

Hi @regans and @Ray W,

Thank you for sharing this issue with our team. This is definitely not an experience we intended and will work on addressing this as soon as we can. I'd also like you to know that this is encompassed in our broader efforts to reduce the friction for creating content, and your feedback means a lot to us. Please let Shannon know if there is any more information on this issue and she'll keep you updated on the fixes.

Best,

Tiffany

Shannon S

Hello all,

I've created a public version of this bug below, so we can follow along with its progress:

CONFCLOUD-68806 [iOS] Free tier users getting Forbidden error when publishing but publishes are successful

Thank you again for reporting this. We'll keep you updated through that link!

Regards,

Shannon

Ian Mac

+1 for this issue too.

SuttonTim

Another person here having the same issue.

All works fine on desktop client etc but cannot publish news or updated content. Also using the free tier and am the only account.

Jeremy Herrman

I have this same problem on the Confluence iPad app. Desktop & website work fine.

Looking forward to a fix.

Thanks,
Jeremy

Adam Mintram

Hey, I'm also having this problem. Adding a note and keen to hear resolution. Currently can't publish on confluence so not able to use on iOS app.

Cheers!

Adam

Tiffany_ovpz2l

Hi @Jeremy Herrman and @Adam Mintram

Thank you for your patience as the team is currently working on fixing this bug. A workaround for the current problem is if you tap Publish, get the error, and leave the page (tap the X and close the doc), you will actually see your changes published to the document. Let me know if this workaround works for you.

Best,

Tiffany

Mozu Atlassian

This workaround doesn’t work if the page doesn’t already exist. I can’t publish a new page from iOS. Thanks!

Rosey_k06n1r

Joining the queue of users affected by this. I'm seeing this on both my iPhone running 13.3.1 and my iPad Pro running the same OS.

s_kir

Hello guys!

I am just joining the confluence on free plane, publish some pages from mobile app and after update from web on PC I have a same problem “Forbidden” when I return to the mobile app.

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