Give access to all ticket types to organization members

benjamin.bouilliez

Hi,

In Jira Service Desk

• I have an organization with some members in it
• I associated a couple of tickets to the organization
• When somebody of the organization logs in the portal, he is able to see some of these tickets, but only the "New features" and "Support" kind of tickets (not the "Bug" kind of tickets.)
• I would like to give access to ALL ticket types, including "bug" kind of tickets through the portal

I was not able to find how to change this through the settings.

 

Thanks in advance for your help.

Angélica Luz

Hello Benjamin,

Thank you for reaching out to Atlassian Community!

When a customer is added to a project, they will be able to see all request types associated with the project, it’s not possible to restrict that.

So, all request types available on Project settings > Request types will be visible for them in the customer portal.

Just to make sure that we are on the same page, are you using a next-gen or a classic project?

Were the tickets related to “Bug” shared with the organization?

Are they able to create “Bug” tickets?

Regards,
Angélica