nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Moving Ticket Between Projects, required fields

Travis Sheppard_teghvh

I have been trying to setup some required fields that need to be filled out when moving a ticket to another project.

We have a "general" helpdesk project that we would like to triage the tickets as they come in. For this example they would be moving it to the Software Support project.

During the move they are reclassifying the ticket from Service Request to Problem

We would like it to check if they have filled out the Software Name, and Software Version field, and if not force them to do it at the time of moving the ticket.

I have tried adding a field validator to the Create Ticket transition but it doesn't seem to prompt for a field when moving.

What are the steps needed to set this up?

Thanks!

Accepted answers

All comments

Muhammad Ramzan_Atlassian Certified Master_

If you want users to fill the required field while moving the ticket from one project to another project.

If you want to move tickets from project A to project B then simply , mark those fields as mandatory on Project B, Jira will not allow users to move tickets untill they put some values

Emily Peterson_gdpfnm

Hello Muhammad,

I have done the following of making the fields required in Project B shown here.

project B.png

Then when the ticket starts in Project A and I move it over, it does NOT ask the agent to fill in the required fields

Move 1.png move 2.png move 3.png This is the only article I could find that even mentions Moving the issue, but again it does not prompt the agent to fill out the newly required information before moving the ticket into Project B.

-Emily Peterson

Clifford Hull_z7lrg2

@Emily Peterson I know this is old and you might have figured something out but he is telling you to mark them as required under field configurations. Keep in mind that based on your screenshots, I am pretty sure this will make the field required on EVERY form. I am betting this is not your intention. I am looking for an answer to the same question so I will post here if I find anything.

kammili tejraj

@Clifford Hull Did u get an answer to this issue

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud