Broken Email Submissions

Juli Gumbiner

Hi everyone--

I have somehow managed to break new ticket submission via email.  There is an error in the log files but I can't figure out how I could possibly have created too many required fields... Is there a way to set the forms back to defaults without completely nuking the Service Desk and starting over?

Error log screen shot attached...

Angélica Luz

Hello Juli,

Thank you for reaching out to Atlassian Community!

When we use a request type to receive requests by email, only the summary and description can be required, all other fields must be optional.

To fix this issue, please, go to Project settings > Request types > Edit fields (for the request type that has the label “Email”) > Request form.

On this screen, you can change the required fields to optional. After that, the email channel will work normally.

Please, give it a try and let us know how it goes.

Regards,
Angélica