Startup check failed. JIRA will be locked.

Question

I have two jira server instances on my machine.

C:\Users\Sue Webber\Atlassian2 - using port 8060

C:\Users\Sue Webber\Atlassian 3 - using port 8080

They were both working, since restarting my machine; neither will start and the they throw the error "startup check failed"

on JIRA screen :

Setup: Your jira.home path is a parent of your webapp servlet path

Your jira.home path C:\Users\Sue Webber\Atlassian2\JIRA can't be the parent directory your webapp servlet path C:\Users\Sue Webber\Atlassian2\JIRA\atlassian-jira.

---very confused...

2019-11-18 11:16:27,242 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2019-11-18 11:16:27,242 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.
2019-11-18 11:16:27,340 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:

David Redwine · Answer

I got that same error when I restored my prod server's MSSQL database to my test servers MSSQL database.  My tst server had a different password in it's dbconfig.xml file that the prod database was using (which of course was different in the dbconfig.xml file on prod than the pw configured in the dbconfig file on test.)   Once the DBA set the password for the useraccount in the tst database to the password that was used in the prod MSSQL server's service account (the one specified in the dbconfig.xml.......jira started right up just fine.  I should add that I changed the passwd in the dbconfig file on the tst server to match the pw the DBA configured in the MSSQL server service account on the MSSQL test DB server.

Petter Gonçalves · Answer

Hello Sue, Thank you for reaching out. Per your error description, it seems that something was changed in the paths of your JIRA installations, causing the JIRA Home Directory to be mapped together with the JIRA Installation Directory path and causing the error. Please, follow the instructions and references of the KB below to properly separate and paths: - Unable to start JIRA due to configured jira.home must not be a parent directory of the webapp servlet path Let me know if that works for you.