Ticket field automation rule

Question

Dear,

I would like to add a a trigger in an automation rule that will execute when a date field is getting close.

I have a ticket type with custom date field and I want to be able to execute an automation when this date is within 2 month. Is there a way to do so?

Thanks in advance,

Regards

Adrien Resteau · Answer

thanks for this answer.

The real goal of it is to create a ticket type that will be related to support contracts. This ticket will then have a field that will be set to the  contract end date. I would like to automaticaly warn the customer when the contract is going to end.

Jack Brickey · Answer

I suspect that the answer is you will need an addon, not necessarily A4J. But before I declare that it would really help to understand your ultimate goal (req). As currently stated, it is more of an implementation. For example, maybe your goal is simply to notify your team when they have issues that are due soon. In which case I would choose to use a filter subscription that runs daily to show due soon and maybe another for overdue. You may also be able to use your SLA in combination with Automation to achieve your goal. Certainly SLAs are a better countdown method of triggering things. Example, let’s say you have a Time to Resolution SLA for issues of 5d. You could create a second SLA “due soon” of 4d. Then use automation that triggers on a breach of “due soon” to then take some action.

Adrien Resteau · Answer

The goal is to add a comment if the date is getting near.

I am using built in automation for this. Is there a way to do it this way or am I obliged to use A4J for this?