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Add Amazon WorkMail account for Email requests in Jira Service Desk

Jonathan Bustillos

Hi everyone,

I am trying to add a helpdesk email account hosted in Amazon WorkMail to could use it at my Jira Service Desk to receive Email requests. At the option "Connect a custom email account" I fill the Mail Server field with mail.mydomian.com or mydomain.awsapps.com using each of the protocol options (IMAPS, IMAP, POP3S and POP) but I received always a message window saying Your connection was unsuccessful
Unfortunately JIRA couldn't connect to the mail server. Here is what the mail server said: "SOCKS: Host unreachable" If I am managing my Email addresses through Amazon WorkMail. Does someone knows how can I add an Amazon WorkMail Email address in Jira Service Desk to could receive Email requests please?

Accepted answers

Andy Heinzer

Hi Jonathan,

If I understand your question here, you're using an Amazon WorkMail email, and are unable to make this work with Jira Cloud. I would recommend checking out this guide: Setting Up an IMAP Client for Amazon WorkMail

It explains that you can use IMAPS over port 993 to connect here. However the address for incoming server won't be your mail.example.com domain, but instead it explains that there are different addresses depending on which AWS Region where you mailbox is located.