SLA - deadline its the tuesday of each week

Cesar Huaman

I have a task inside the process whose deadline is every tuesday of the week , the person in charge reviews all the issues that have been approved before tuesday 11am. 

for example:

an issue has been approved by managers on monday at 1pm. the deadline for the next reviewer of that issue is the tuesday of that same week at the end of the day (tuesday 6pm).

if the issue has been approved on tuesday at 12pm, the deadline for that issue is going to be on tuesday 6pm of next week.

i have only seen the option to configure it on hours per issue.

If someone has a way to work this around it would be amazing.

Thank You!

Angélica Luz

Hello Cesar,

Welcome to Atlassian Community!

Thank you for sharing your use case. The SLA is a great feature to track if the team is answering and helping customers in the time admins set for them.

Currently, the SLA is static, so we set a time and that's it, we can't use the SLA based on a custom field, like due date, for example.

With that said, we have feature requests suggesting improvements for SLA:

• Negotiated Dates capability - calculate SLA times based on dates on issue
• Dynamic SLA Goal in JSD
• Add JQL for SLAs ending endOfDay or endOfWeek

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica