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In Jira Software server, can I send different notifications to different groups for the same event?

Kamil Beer

Hello,

let's say I am sending a "Issue updated" notification to a list of users. Some of them are internal (they have an internal e-mail address), some of them are external (they have an external mail).
I would like for the internal users to receive a whole notification and for the external users only an issue summary, for example. How can I modify this ? From what I understand, modifying the velocity templates will change the notifications for everyone.

Best regards,
Kamil Beer

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John Funk

Hi Kamil,

Your best bet would probably be using an add-on like Automation for Jira or ScriptRunner. Then you can send a different notification for the external mail and let the regular notifications just go to internal. When you send the email in the add-on can be based on variety of events/actions.

I hope that helps!

Kamil Beer

Hi John,

thanks - I didn't know you can modify the content of notifications in Scriptrunner. I will look into that.

John Funk

It's not actually modifying the existing notification scheme in Jira using ScriptRunner or Automation for Jira - it's creating a new notification (like Send Email) for the second type.

Kamil Beer

I see. So this means that I'll send an extra notification, I can't send a notification and then choose the contents depending on the user.

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