What is security type in Jira Service Desk?

Question

Hi there,

Base on "Customizing Jira Service Desk permissions" https://confluence.atlassian.com/adminjiraserver/customizing-jira-service-desk-permissions-938847162.html

there mention about "

* to the Service Desk Customer - Portal Access security type for customers.

The permissions for customers must be granted to the Service Desk Customer - Portal Access security type, not the Service Desk Customers role.

"

It looks like security type is different with security level, my question is what is security type and how to configure Service Desk Customer - Portal Access security type?

Zhuxin Wang · Answer

Thank you for your reply.

Two questions:

Does what you mean is security type same with security level?

Please tell me where I can configure Service Desk Customer - Portal Access security type  base on  "Jira Service Desk: Managing Portal Access".

Zhuxin Wang · Answer

Dose this "Service Desk Customer - Portal Access" is project role "Service Desk Customers"?

Or a group of users?

Manuel Bastardo Castellano · Answer

Hello please read this article about Portal Security

https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-managing-portal-access

and this for issue security level

https://confluence.atlassian.com/adminjiraserver073/configuring-issue-level-security-861253265.html

if you had any question tell me