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Should I create a team or a group?

Fahad Akhtar

I have IT staff. I would like this IT staff to log trouble tickets, see all the projects that my company has on JIRA, be able to look at the different queues, add customers, etc. Should I put this group of IT staff in a team or group within JIRA? And are organizations only for customers? Thanks.

Accepted answers

Gezim Shehu [Communardo]

Hi,

I would suggest a group, if it's the same repeated set of people. If different people, but with the same function, then put them in project roles.

What do you mean by adding customers?

Organizations are mainly intended for portal use, so yes customers only.

Cheers

All comments

Gezim Shehu [Communardo]

Hi,

I would suggest a group, if it's the same repeated set of people. If different people, but with the same function, then put them in project roles.

What do you mean by adding customers?

Organizations are mainly intended for portal use, so yes customers only.

Cheers

Fahad Akhtar

The IT Staff I am referring to is different people but with the same function. Would I put them in the service desk team project role? And if so, will they have access to JIRA service desk or the customer portal. I would like them to have access to the customer portal. And is the jira-servicedesk-users group a group that comes with JIRA automatically when we first get JIRA? Thank you.

Gezim Shehu [Communardo]

I'm assuming the IT staff, each of them has a JSD license?

Or do you use JSD in conjuction with Jira Core or Software?

If they need to interact with the tickets, portal would not be a good idea. That's mainly for the customer to get updates, comment and occasionally trigger a transition.

Yes, ira-servicedesk-users is a default JSD licensed group.

Fahad Akhtar

Yes the members of the IT Staff use up a JSD license. My company only have service desk, not core nor software. So I would put these members within the jira service desk users group?

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