Bug and Development Request Management

Question

Hi Everyone,

I am pretty novice at this so far, and haven't been able to search my way into an answer. Likely due to not knowing the right terms to search for.

I am trying to sort out a good process for managing development requests and bugs within the teams backlog.  If there are any articles that can be referenced it would be greatly appreciated.

We were thinking of using project for intake, with "done" being an item created within the proper project & prioritized appropriately. Is that a common practice, or are we headed the wrong direction?

Thanks, 
JD

John Funk · Answer

We handle feature requests by using the issue type App Feature. You can create one with whatever name you like. But that work just goes in the mix with everything else each week when the team determines the new priority of items to work on for the week.

Vladimir Taranchenko_nx6gnv · Answer

Y can move REQ issues betweeen projects or use addittional project for high level bussiness requitements.

Joseph Gillis · Answer

Thanks John, that does help.

The last missing piece for me is how feature requests are handled. They come from the field or internal customers, and I am not sure how to backlog the requests so they can be screened for viability before moving into an appropriate project backlog.

Do you have any suggestions for that?