Attachments "Failed To Load" on Support Portal, hoping an urgent resolution

Bhav_pxq2e9

Hi people

I have a client who diligently uses our Support Portal.  They are reporting that any attachment to the tickets appear with "Failed To Load" and the "Retry" does not help.  I too have tried this and get the same result.  Please help me, as the client is not too happy and if there is a configuration that has gone amiss on our side, I would gladly put it back in place so that the clients are happy again.  I can't seem to paste the screenshot of the issue here

Please advise

Kind regards

Bhav

 

Angélica Luz

Hi Bhav,

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support related to the same question and they are already helping you, so let's focus on the ticket.

The issue that you are facing is actually a bug, so I'm sharing the link here in case other community members face the same issue:

• Attachments fail to load on customer portal when Request Type is empty

Please, make sure to click on "This affects my team" and also to watch to receive updates about the bug.

Regards,
Angélica