Previous tagged users in comments shows ~accountID

Question

Hi,

I have migrated my Jira from cloud to on-premise and facing issues in previous tagged users in comments shows ~accountID.please help.

Please find e.g. below

[~accountid:5cdd24e0c9167e0d6ea264ea] - Please have the status updated for this Jira

[~accountid:5a8406fa0cf0b230313af5d4] - FYI

Ivo Rodrigues_t3ahvf · Answer

Hello,

We have the same problem.

Any ideas?

Ivo

Stephan Groenewald_8vgn3y · Answer

Hi

I have similar issue, we are on brand new cloud instance, some of the taggs display correctly but some are not?

Please advise.