Importing Project Produces Eternal Status Bar

Question

While trying to import a Schema, the progress bar never gets beyond zero.

My steps:

Click on:

Gear, Manage Apps, Import Projects (left side-bar), Browse (select my XML file), Import Options (check:  First run a simulated configuration import, Create other projects, smart custom field contexts),

Finally I click on Import Project Configuration and all I get is:  Progress unknown, 0 seconds elapsed.  Starting . . .

And that's all that happens.  Ideas?

Andrew Gervase · Answer

It appears that our problems have been mitigated since upgrading Firefox from 42 to 60!

Thank you very much for your input.

Petter Gonçalves · Answer

Hello Andrew,

Thank you for your answer.

For now, I would try the following tests:

1 - The ideal scenario would be to import the XML to an instance in the same version.  That being said:

- Try to import the XML file in a JIRA instance 8.1.0,

- Upgrade it to 8.3.3

- Export the file again and try to import it in your current instance

2 - It is not a very common behavior to don't have any logs about this failure. Please, let the Atlassian.log open and perform the import again to see if any error happens in real-time.

Andrew Gervase · Answer

Hi:

Thank you for your reply.  My responses provided below:

1.  The workflow schemas were generated from another (different) Jira instance.

2.  The schemas were exported  from Jira version 8.1.0 and our version of Jira is 8.3.3.

3.  Schemas were generated in Jira, so N/A.

4.  The only thing the logs were reporting was "no changes would be taken place at this time".

I'll continue scrubbing the logs, but literally now errors are being reported.