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Comments order on customer portal

Romina Campos_ztxxao

I guess a new change was pushed to the Cloud because now comments are sorted asc so you have to scroll all the way down to see the new ones.

Is is possible to change this behaviour? We can change from asc/desc inside Jira but I haven't figured out how to do the same in the portal view

Comments

Angélica Luz

Hello Romina,

Thanks for reaching out to Community!

The new portal customer was released recently with many changes that would benefit the customer, one of them is the markdown editor similar that what we see for agents in service desk with more options to format the text.

We understand that the comment box at the bottom of the page with the order of the comment may be confusing to customers because the other portal was the opposite. With that said, we created a feature request suggesting the ability to change the order of the comments and to change the position of the comment box:

Please, click on vote and also watch to receive updates about the feature.

Regards,
Angélica

Mark Hanson

This change has been reported to me as unwelcome by customers. It's hard to believe that Atlassian did market research on the impact this change would have on real JSD users. I have the unpleasant duty of explaining to my management that the change was done by Atlassian and there is nothing I can do to reverse it.

I would like Atlassian to show that they are responsive to their customer base by implementing the feature requests within a short time frame.

I await the results.

Angélica Luz

Hello Mark,

Thank you for your feedback. We understand that it's a big change in the customer portal and we are working to provide the best for everyone.

I've shared your feedback as an internal comment on the feature request and also mentioned this internally asking for a public update in community or on the feature request.

I'm watching the features and I'll keep asking for updates.

Regards,
Angélica

Mark Hanson

Thanks for your reply.

Most of my JSD customers are managers, and they dislike scrolling down to be able to see the latest comments and respond.

I am not challenging the change; it is beyond that. I am challenging Atlassian's development process. How was this change conceived of as beneficial? To what customers? How did it ever get past a serious customer pilot?

A truly open dialog on how Atlassian is supporting its Cloud customers is what I am aiming at.

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