User cannot be used as default assignee

Lucas Kattis

I have a user which has a service desk agent license and has access to a service desk project.

 

For some reason when I try to set this user as the default assignee through a hidden assignee field inside a request type, I can select the user but the user is not saved so next time I click on the assignee edit button the control says "Automatic".

This is the only user that is causing this issue. All other have worked fine with the default assignee functionality.

Any ideas on how to approach this?

 

Thanks!

Angélica Luz

Hi Lucas,

Thanks for reaching out to Atlassian Community!

When a user can’t be assignee or watcher, for example, the issue is usually related to permissions.

You mentioned that the user has a license, but if only this user is facing this issue, it’s necessary to confirm if they were also added to the project role “Service Desk Team”. Please, go to Project settings > People and check if the users were added there.

Also, compare a user profile that it’s working adding them as assignee with this user that can’t be added.

If the issue persists, please open the developer tools on your browser and try to set the user as the default assignee to check if it shows any other error. If so, please send us the screenshot of the errors.

Regards,
Angélica