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Service Desk Customers Want to view all issues

Madhu_Mullangi

I have a Service desk Project, Where I want Some customers can see all the issues created in that project through portal.

For now customers are able to see their on tickets, But i want my customers to have access for all tickets created in that Particular project..Through Portal.

How to achieve this.

I have seen Organization option and added few customers to it.. How does it works actually ? If the customer in that organization creates a ticket then others in that organization can have the access for that ticket ??

If the new customer creates a ticket will the users in the Organization have the access for those tickets ??

Could you please clarify this for me.. Thanks in advance.

Comments

Fabio Racobaldo _Catworkx_

Hi @Madhu_Mullangi ,

you need just to update the Permission Scheme of your project. In particular, you should assign the "Browse Project" permission to project role "Service Desk Customers".

Ciao,

Fabio

Madhu_Mullangi

Hi @Fabio Racobaldo _Catworkx_

We have 3 issues in the project created by three different Customers..

I have added "Service Desk Customers" to the browse project Permissions..

Still customers are only able to see their issues on the portal even i searched for the tickets created by everyone.

Thanks.

Fabio Racobaldo _Catworkx_

Sorry @Madhu_Mullangi , my workaround work on jira side but not on the customer portal.

Please take a look to this ticket https://jira.atlassian.com/browse/JSDSERVER-270

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