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Can't import CSV file to Jira for data upload

P_32wdwa

"The CSV file you uploaded contains non-ASCII characters. Make sure to set the right encoding." is the error. I've checked all the formats, saved it in UTF-8 and I'm still unable to do that from External System Import option.

Can anyone advise please?

Accepted answers

Nic Brough -Adaptavist-

I'm afraid it is what it says it is - your .csv data contains characters Jira cannot handle. You'll need to find and remove them.

All comments

P_32wdwa

Below is the error I got. This is the first time I got this error and I've uploaded data many times.

Screenshot (203).png

Alexander Pappert

which one do you use?

when I got his error, i used the Excel Import (and opened a csv with it)

Nic Brough -Adaptavist-

I'm afraid it is what it says it is - your .csv data contains characters Jira cannot handle. You'll need to find and remove them.

P_32wdwa

Hi Nic

Thank you so much. I wrote a VBA code to remove unicode and non ASCII values and took off the values and upload was done.

Thank you for your response.

P_32wdwa

I used CSV format to upload values. a couple of unicode values were in the huge file so I wrote a VBA code to take them off.

Thank you for your response.

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