I want to add the priority in the users notifications

Question

Hi everyone,  I want to add the priority of the ticket in the subject. That way the agents can know if the ticket is high priority or low priority.

I know I can edit the templates but for the customer notifications and this is not the case, I couldn't find a way to edit the emails that Jira sent to the agents with the updates.

Also, I can have a rule for notifications on High priorities issues but the rule should be sending to someone specific (admin or component lead, etc) and not to the assignee.

Anyway to do this or to have a workaround?

Thank you ,

Jorge

Andrew Laden · Answer

You can look at the Jira Enterprise Email Handler for Cloud.

https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/overview

Which should allow for custom notifications.

Its a pretty heavyweight solution, so look at everything about it before deciding to implement it.

Cody Stevens · Answer

Hey @Jorge Anzola I am replying to your "answer" below so we can continue the thread on my answer to keep it more concise and consistent. That way if I do end up answering your question, you can mark this as the answer and everyone will know what solved it! When you go to reply to this, just make sure you hit the reply text box instead of the suggest an answer box.

For cloud, I would take a look at those two add ons I linked above. Both can be triggered off of automations. I know Automation for Jira (AFJ) can be triggered off a webhook so you can use the trigger webhook post function to trigger the AFJ rule to send the email.

The link I provided for AFJ is for their lite version. With cloud their lite version has no differences from the paid except you are limited to only 300 automation runs a month. They also have the Rule Playground where you can see what it is capable of. AFJ is a must have add on in my option so if you are looking for more customization and flexibility within your projects aside from just the email templates, I think that is the way to go.

Email this Issue is incredibly popular as well so that could definitely be your solution too.

Jorge Anzola · Answer

Thank you Cody, unfortunately, we are using JSD CLoud. Any workaround?  An event that we can create and then rise the event with a rule or with a transition on the WF with a post function ? I was not able to find something usefully