when trying to set a custom user - Avatar Jira throws an Error

Question

Edit - I have also upgraded Jira server to the latest (8.5.0), no change

I can load project avatars no problem, but when I try to set the avatar for users, I get the following:

I have checked the image sizes, formats, and have changed between Safari, Chrome, and Firefox.  the same avatars that work for projects, fail for users.

Tuncay Senturk _Snapbytes_ · Answer

Sorry, those security logs do not give a clue.

If you change default log level to DEBUG, it might be helpful, but I'm not sure though.

unknown · Answer

Sorry, I forgot to add those details.  Nothing in the standard logs, but this was in atlassian-jira-security.log, which was the most recently touched log file after my latest attmept:

2019-10-27 12:23:03,181 http-nio-8080-exec-10 anonymous 743x3254x1 - 192.168.1.105 /rest/api/latest/user/avatars HttpSession created [sv59e1]
2019-10-27 12:23:03,198 http-nio-8080-exec-10 penguin3d 743x3254x1 - 192.168.1.105 /rest/api/latest/user/avatars The user 'penguin3d' has PASSED authentication.
2019-10-27 12:23:13,340 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [18yezwr] destroyed for 'anonymous'
2019-10-27 12:23:13,340 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [15ol3su] destroyed for 'anonymous'
2019-10-27 12:23:19,843 http-nio-8080-exec-22 anonymous 743x3257x1 - 192.168.1.102 /rest/remote-event-consumer/1/capabilities HttpSession created [pvpgds]
2019-10-27 12:24:13,357 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [1ps7r84] destroyed for 'anonymous'
2019-10-27 12:24:13,357 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [ve2tpq] destroyed for 'anonymous'
2019-10-27 12:25:13,370 ContainerBackgroundProcessor[StandardEngine[Catalina]] HttpSession [pvpgds] destroyed for 'anonymous'
2019-10-27 12:26:46,208 http-nio-8080-exec-6 anonymous 746x3261x1 - 192.168.1.102 /rest/capabilities HttpSession created [1ynls41]
2019-10-27 12:26:51,207 http-nio-8080-exec-15 anonymous 746x3262x1 - 192.168.1.102 /rest/capabilities/navigation HttpSession created [19wucix]

Tuncay Senturk _Snapbytes_ · Answer

Hi @[deleted]

Have you checked the atlassian-jira.log file?

I reckon there would be something meaningful there which will give us clue to fix the problem.