Filter out/block email requests based on subject

Question

Is there a way to block a request from being created in Jira Service Desk based on the subject?

We have requests coming in via an automated service, in order to allow them to create a ticket I added the domain to the whitelist, but what I'd like to do now is to block particular ones using the subject of the email.

Is this possible?

Roxana_Bolobita · Answer

Hi @Gikku , is there any documentation I can use for this? :)

Gikku · Answer

Hi @Roxana_Bolobita

Service desk will be reading emails normally from INBOX folder of a mailbox. So my suggestion was to route such unwanted mails to another folder instead of INBOX, by creating custom mail forwarding rules. This needs to be done within the Outlook.

Roxana_Bolobita · Answer

Hi @Gikku , thank you for getting back to me.

What I need to is to prevent these specific emails creating requests in Service Desk. They are being set via Stackdriver.