Configure pre defined SLA metric

Johan_gfkmuv

At the moment when you look at the reports of the configured SLA. You can only choose the %Met metric.  We would like to show the %Breached rather. Does anyone know how I can achieve this? 

 

We basically need this graph, but in %

 

--- BONUS ROUND ---

Also, has anyone else noticed the graphs jumping around like this? 

Please see attachment A & B. All that changed was I refreshed the page. It jumps between these 2 points constantly. 

 

A

 

B

 

Earl McCutcheon

Hi Johannes,

Currently in Jira Service desk natively this is not possible, and we have the following feature requests, for Cloud and Server respectively, tracking interest in a breached percentage option on this report, please make sure to add your vote:

• https://jira.atlassian.com/browse/JSDSERVER-1980
• https://jira.atlassian.com/browse/JSDCLOUD-1980

As a workaround you can look into third party reporting tools and I found the tool "Customer reports for Jira Service Desk", which has a "SLA met vs breached percentage" option noted in the feature set.

But I would also recomend comparing it to a few other reporting tools from the marketplace to see if there are any other tools the fits your needs the most, or have additional feature that could help you out.  I did a quick filter on this which can be viewed here.

Regards,
Earl