sub-menus not shown when JIRA is logged for the first time in a machine

Antônio Duarte_wod7u4

We have a JIRA Software 8.4.2 recently installed on our server.

When a user logs JIRA on from a machine (notebook, desktop, etc) for the first time, the main horizontal JIRA menu is exhibited at the top of the screen as expected, BUT, if we click on any option, its sub-menu is NOT exhibited!

Then, the user must log off and logon again (twice or three times) until this menu starts behaving correctly.

Once it is working fine, the problem doesn't repeat on this same machine.

Thanks for your help.

Antonio Duarte.

Andy Heinzer

Hi Antonio,

I understand that you're using Jira server 8.4.2, and that when users login for the first time the navigation bar at the top of the screen is not properly loading submenus until the user has logged off and then back in a few times on that specific machine.

In my 8.4.2 I have not yet been able to replicate this problem.  However I have seen some past support cases with Jira server in regards to certain third party plugins to Jira that can add their own menus to this navigation bar and sometimes these don't always behave as expected.  I would be interested to learn what user plugins might be installed in your Jira Server site.  While I cannot yet prove that one of these is the cause of this behavior, it seems like the most likely suspect in my experience.

One way to test against which plugin might be the problem would be to temporarily disable each of these one at a time, and then see if you can get a new user to replicate the problematic navigation bar menu behavior.  If they cannot replicate with a particular plugin enabled, then it tend to indicate that which plugin might be at fault here.  If you are unsure how to do this, please see the guide in Disabling and enabling apps.

If we determine that this problem can still happen, even with all 3rd party plugins disabled, then I would be interested to see if we can take a closer look at a HAR file generated when this problem happens.  Steps to generate a HAR file for different browsers.  It might also help to take a look at the browser console when this happens.  It is possible that some element might be failing to load or some other resource is throwing an error when the page loads that might be a clue as to the strange menu problem here.

Try this and let me know the results.

Andy