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How do I remove something from JSD Help Center Portal?

Kyle Kendall

I am customizing my help center home page. There seems to be a widge or something just above the request types that I am not sure how to get rid of. It is a scrolling window that says "Customer reports for JIRA Service Desk" and then has a button labeled "Open SLAs Report". I am not sure how it got there and how I can get rid of it?

Accepted answers

Cody Stevens

Hey Kyle,

Can you provide an image of this?

All comments

Cody Stevens

Hey Kyle,

Can you provide an image of this?

Kyle Kendall

Cody Stevens

Thanks Kyle. That;s definitely not something JSD ships with. It looks like it may be coming from this add on https://marketplace.atlassian.com/apps/1217467/customer-reports-for-jira-service-desk?hosting=cloud&tab=overview

I would confirm to see if you have that and I would also sign in as a customer to see if its displaying for them. The add on I linked doesn't mention it showing in the portal but it could show up that way for admins.

Kyle Kendall

Thank you Cody. I will do some research with our in house admins to see what I can find out.

Thanks again.

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