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Is it possible to create automatically Jira issue from Jira Service Desk issue

Hello,

I want to ask if it is possible to create Jira issue from Jira Service Desk ticket automatically?

The situation is following: When ticket is open in Jira Service Desk it should be automatically created (or the agent should click create somewhere..) in Jira as issue in specific project.

Is it this possible by default on JSD and Jira or as plugin?

Thanks!

Accepted answers

Hello @mpall

Yes, of course, this can be achieved with basic automation that comes with a service desk

Here is step by step tutorial on how to achieve this.

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

BR, Olga

All comments

Hello @mpall

Yes, of course, this can be achieved with basic automation that comes with a service desk

Here is step by step tutorial on how to achieve this.

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

BR, Olga

Hey Olga,

Thanks for the fast answer, but when i go and make custom rule I do not have create issue in the THEN section.

Do you know why?

Regards,

Marko

Hello Marko,

My bad, this function is only available on the cloud version, to achieve this you would need an automation plugin.

This is a known issue

https://jira.atlassian.com/browse/JSDSERVER-4673?_ga=2.162538491.652682563.1571641457-899529972.1531837689

The plugin you would need Automation for Jira

https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=server&tab=overview

It's not free pricing depends on how many service desk users you have, users not customers.

The plugin is great can be used for many useful things.

It's only 10$ for 3 service desk users

If you decide to purchase the plugin, and you need any help, just ask, I'll help.

Okay, thanks for the help!

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