Hi! I am trying to add a new member to my team, the procedure i followed is: * Go to Project main page * Click on members * Click on manage team * Click on add Member * I fill the form with mail and Groups * Hit ok * In the developer group details i can see that the invitation was sent i tried 10 times but the mail does not arrive to my team member. Can you help me?

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Cannot add member tot team

Lorenzo De Francesco

Hi!

I am trying to add a new member to my team, the procedure i followed is:

Go to Project main page
Click on members
Click on manage team
Click on add Member
I fill the form with mail and Groups
Hit ok
In the developer group details i can see that the invitation was sent

i tried 10 times but the mail does not arrive to my team member.

Can you help me?

Accepted answers

Lorenzo De Francesco

I contacted the customer service and they told me that the email has been blocked due to the RTBF (Right to be forgotten) law.

they unblocked it and now it's all ok

All comments

Daniil Penkin

Hello @Lorenzo De Francesco,

Do you mind raising a support ticket here and privately share the details about the project and email in question so that we can track it down?

Cheers,
Daniil

Lorenzo De Francesco

Thanks I created a ticket

Lorenzo De Francesco

I contacted the customer service and they told me that the email has been blocked due to the RTBF (Right to be forgotten) law.

they unblocked it and now it's all ok

Fabian Bader

Hi there,

I also can not add two specific users to my team. I think that is also due to RTBF. How can i unlock them?

Best,

Fabian

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