Not able to create Incident upon receiving email @ support email

unknown

Hi Jira Service Desk team,

 

I am not able to get the support ticket created for email event. Seeing below issue details at error logs.

Can you help me in knowing the reason for so and next steps to avoid such issues.

 

Email pulling has failed 75 times consecutively (Reason: AUTHENTICATE failed.)

 

DateEmail addressStatusDetailsSince

18/Oct/19 5:53 PM	support email	RATE_LIMITED	Retrying in 1440 minutes - Email pulling has failed 75 times consecutively (Reason: AUTHENTICATE failed.)	18/Oct/19 5:02 PM
18/Oct/19 5:01 PM	support email	FAILURE	AUTHENTICATE failed.	06/Sep/19 1:58 PM
18/Oct/19 5:00 PM	support email	RATE_LIMITED	Retrying in 1440 minutes - Email pulling has failed 74 times consecutively (Reason: AUTHENTICATE failed.)	17/Oct/19 5:00 PM
17/Oct/19 4:58 PM	support email	RATE_LIMITED	Retrying in 1440 minutes - Email pulling has failed 73 times consecutively (Reason: AUTHENTICATE failed.)	16/Oct/19 4:5

 

Olga Videc

Hello @[deleted]

Looks like your mail is set-up wrong

Has it ever worked?

Have you checked your username and password? Are they correct?

Email protocol, Mail server and port number?

Your mail 

Have you received a notification on email that your SD is set up and ready to use?