In the resolution screen, the agent add a comment for the client. How can I include these comment in the email notification?
Hi @Coco _El mejor_
Go to your project settings and then customer notifications. There is usually a template called Public comment added. In that template there is a variable ${comment}, when you include this in your template the comment added by an agent should be sent to the customer in the email.
Read the documentation here.
Ravi
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