Separate approver for each organization

Question

I have a Jira Service Desk project that is being used by multiple organizations.  This has a workflow that requires approval.  Each organization has different approver assigned.

How do I set it up to have only the designated approver for a particular organization?  Right now, all approvers are notified even when some of them are not the designated approver for that particular ticket.

unknown · Answer

Hi,

Could you specify how, please?

I would like to do exactly the same as Ktran on a cloud.

Thanks,

Elena

Susan Hauth _Jira Queen_ · Answer

Hi,

You could probably use a bit of automation (E.g. Automation for Jira) to set a field "approver" based on the value of the Organization.

We do that in server but we use ScriptRunner which I'm not sure is allowed in cloud.

Hope that helps

Susan