Automation If comment is by internal User set status

Question

Hey there!

i somehow don't get this automation to work in our service desk.

What we have: a group called "internal employees" a status called "internal update"

What i want: If a user is in the group internal employees (and only in this group, we also have external employees groups) comments an issue the issue should get the status "customer update".

Currently we are using the atlassian own automation.

i tried "reporter in (membersOf("Internel Employees")" as a condition, but i guess reporter does not look at the commenting user but on the reporter of the issue.

Anyone got an idea how to do that?

Angélica Luz · Answer

Hi Marco,

As Sebastian mentioned, currently it’s not possible using the built-in automation in Service Desk, since there is no option in the JQL to filter who commented on the issue.

We have a feature request suggesting the implementation of this ability:

* Search for comments from a particular user

The workaround is indeed to use the automation for Jira. If you believe you will use this automation less than 300 times every month, you can use the free version.

Here is an example of an automation based on your question:

Regards,
Angélica

Sebastian Krzewiński · Answer

Hi @Marco

I'm not sure that with embeded automation you will achieve this.

Please try Automation for JIRA Cloud Lite ( link ). There you can find a lot more ways to do this.

Regards,

Seba