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Configure Approval email

Edwin Smit

Hello everyone,

I want to have the system send an email to the approver to approve or decline a Service request.

So user sends in request with selected approver-> approve recieves email and approves or declines -. request enters workflow or mail is send back to user with decline reason.

Who can help me?

Accepted answers

unknown

I don't understand your problem. that is the exact out of the box function provided by Jira Service Desk. Can you give more details?

All comments

unknown

I don't understand your problem. that is the exact out of the box function provided by Jira Service Desk. Can you give more details?

Edwin Smit

Well let me rephrase my question. I am trying to setup a approval flow in Jira that also sends an email to the apporver where he or she can press a button approve or decline and then the request should be pushed trough to IT.

Can you help me?

unknown

But that feature is already included, it sends an email to approvers with 2 buttons Approve or Decline, and they can approve in the mail itself.

Check customer notifications settings in your project.

Edwin Smit

Is there a way you could help me with that?

unknown

I hope this helps.

https://support.atlassian.com/jira-service-management-cloud/docs/set-up-a-pre-set-list-of-approvers/

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