For an anonymous portal user can I add a note to the Email confirmation to field?

Keith Adcock

I manage JSD and we have the submission form set to enable anonymous users to be able to log a ticket. So they get the "Email confirmation to" field, which is fine, but I've found that there are a number of people who don't put their own email address in here. They'll usually add their approver or manager or some such. Is there a way to add a note to this field to explain which email address they should be putting in there?

Angélica Luz

Hi Keith,

Thank you for reaching out to Atlassian Community!

Currently, it's not possible to rename or add a description to this field. We have a feature request suggesting the implementation of the ability to rename, so each admin could add a more clear name, since "Email confirmation to" may be confusing to customers:

• Ability to rename the 'Email confirmation to' field on anonymous portal

Please, click on vote and watch in order to hear about updates on the development cycle.

Regards,
Angélica