Can't login in Atlassian account

Leonardo Ferreira Luciano

Hi!

 

I was using my Bitbucket with my Atlassian account without any problems, but my email administrator inadvertently delete my email. The email was recreated, however now I just can't login in my  Atlassian account.

I try to reset my password and also create a new account using the same email, but in both cases I don't receive any confirmation email from Atlassian.

 

The email linked to the Atlassian account is: leonardo.ferreira@cplug.com.br

 

Thanks in advance.

Daniil Penkin

Hello @Leonardo Ferreira Luciano,

Thanks for reaching out.

I can see a bounce on our side for the email you mentioned, the reason is 550 5.1.1 : Email address could not be found, or was misspelled (G8). So looks like there's something wrong with the configuration of your mail server?

You might want to take this discussion into a private support ticket which you can raise here.

Hope this helps.

Cheers,
Daniil