Users have access to Jira Service Desk , without the Jira Service Desk option ticked

Question

Hi,

I am an admin at this company. I am wondering, how is it possible to have Jira Service Desk Access, without this option ticked?

I exported all the users, and I see that although it tells me that they are not on Jira, it also tells me that they were last seen in Jira 2-3 days before.

Could you please help us understand what we are doing wrong?

Jack Brickey · Answer

if you are referring to the first image when you refer to "ticked", by turning this on for a user it means they are an Agent and can be assigned to work issues to closure in any JSD projects where they are given permissions. If you want a user to simply be able to open an issue in the JSD project then they should be added as a Customer in the project. If you have JSW an want a user to have browse and comment permissions then they can be placed in a group or role and you can add that group/role to the Browse/Comment permissions.

PVS · Answer

Hi @lazaros.zapounidis

I think It's not Possible Based Upon Your Screen Shorts Once U will Chek That Any Groups Are Related To JSD Like A

1.Customer Support

2. Professional Service

3. Stone branch

Check Three Groups If The User IS in there Its Possible

Thanks,

PVS

Marco_1rbs8k · Answer

if a group gets the permission to browse the service desk project via the permisson scheme, the users in the group can view the service desk and the issues. same with commenting. and other stuff. for this you don't need the license. You just need it to "work" in the service desk project.