Please help me on writing automation rule for auto closing tickets when status is waiting for customer after 5 business days
Hi @Mahesh Kallepalli
There is already a rule for doing this. Take a look at it. It is based on an SLA (Time to close after resolution). If this SLA is breached that is after x days/hours then ticket will be closed. In automation rule the trigger is SLA breached.
Ravi
@Ravi Sagar _Sparxsys_ Can you briefly help me out as i'm new to automations
There is a really good documentation already on this topic.
Also this page explains in depth about creating automation rules.
I find it quite intuitive. Start by looking at existing rules but you can go through these pages to get proper steps.
@Ravi Sagar _Sparxsys_
Hi Ravi,
Is there any other way to auto-close issues without defining SLA ?
Please help !!
Urgent !!
Thanks in advance !
It looks like you're new here. Sign in or register to get started.
