Re-using custom fields across next-gen products

Question

I've created a custom field in a next-gen Service Desk project that I'd like to re-use in another next-gen Service Desk project but it does not show up in the list of available fields. I could just recreate it, but that would be a different customField_id and would make API usage difficult. Any ideas?

Cody Stevens · Accepted Answer

Everything you would normally make is scoped to the single project and is not accessible outside of it. You would have to make the field again for a different project.

Accessing them via API has changed as well. Here is an article explaining it.