Moving from Jira Cloud to Jira Server

Question

Hello,

We have an outside consultancy, who have developed a project for us. All of their Jira issues are in their Jira Cloud instance. However, as the project is coming back to us to maintain in-house, we would like the issues in our Jira Server instance.

I have had a look but I am unable to find any way to do this with plug-ins.

Does anybody know how we can archive this Jira Cloud project and restore to Jira Server?

Thanks in advance for your suggestions.

Andrew

Ollie Guan · Accepted Answer

Hi @Andrew Thorne ,

This page is for people who are currently using Jira Cloud, and wish to move to Jira Server (a Jira installation hosted on your own servers).

https://confluence.atlassian.com/adminjiraserver/migrating-from-jira-cloud-to-server-applications-938846963.html?_ga=2.104593728.1777880760.1570497936-125049093.1566035214

Ismael Jimoh · Accepted Answer

Hi @Andrew Thorne

You will need to do the following:

* Setup a staging JIRA server
* Take a server backup from the cloud instance(they can also perform step 1 with you as they need to delete any project that you do not need before handing over to you).
* Restore the backup on the staging server.
* Get Configuration Manager or Project Configurator for JIRA add-ons from the marketplace and install on both your target and source instances.
* Backup your production instance
* Using the add-on copy all your configuration from the staging to production.
* Grab a backup of your staging server and perform project import on the production server.

The above is a general outline of what to do. However there are lots of nuances that you need to factor in that change based on various instances such as fixing usernames, fixing duplicate project keys, to name a few and because of this, I suggest doing the above steps on a test server first before attempting on your production server.

Cheers.