Detailed list of difference between Jira Service Desk Cloud "Classic" and "Next-gen" projects

Question

We are currently implementing Jira Service Desk Cloud for our customer facing Service Desk.

We need more detailed information about the difference than what is provided in the following article: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-jira-service-desk-next-gen-projects/

The article says Next-gen is "managed by project members" where classic is managed by jira admins. I want to know what that actually means when it comes to the functionality exposed to project members.

I want that detailed level of information for all variances, but I can't seem to find discussions or support articles on the subject for Jira Service Desk Cloud.

We are manually trying to figure out the differences currently.

Anyone have notes on the variances they'd be willing to share? Pro's Con's of each type? Which you decided and why and do you have regrets?

Ste Wright · Answer

Hi @Patricia Campos

There's a high-level comparison in the article linked to in the original post - see: https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-jira-service-desk-next-gen-projects/

Or more detailed information in these pages: https://support.atlassian.com/jira-service-desk-cloud/docs/learn-the-differences-between-classic-and-next-gen-projects/

Ste

Patricia Campos · Answer

Any luck on getting an answer to this one?

Marie-Eve Bizier · Answer

I would also like to know more about the features that aren't currently avalaible in Next-Gen and what to be aware of if we go on with a Next-Gen project. Thank you!