Restrict Service Desk Access

Question

I want to be able to restrict the service desk portal access for KB etc to only the customers I have in my list BUT allow anyone to email the support email address to get help so I can add them to the portal as needed.

I have customers who have users that are added all the time that I don't necessarily have knowledge of and I don't want their support email to get missed just because they are not in my list yet. How do I achieve this combination ?

I have multiple service desks so it is very important that when they are logged into the help center they only see their desk.

Mike Harrison · Answer

If you require any support regarding JEMHC, please go to https://thepluginpeople.atlassian.net/browse/SUPPORT

Andrew Laden · Answer

You might be able to do this is JEHM cloud version.

https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/overview

You can set it up so that it created issues via email from unknown users as a "proxy" user. While storing the original email address.

JEMH is a very powerful addon, but it is also complex.  I use the server version, so I cant be sure of the cloud behavior.

Angélica Luz · Answer

Hi Theresa,

Thank you for reaching out to Atlassian Community!

When we allow customers to create their own accounts, they will have access to the portal and also to the Confluence space linked to the project.

It's possible to restrict the KBs for a list of customers, but this will require migrating their accounts to Atlassian account and then to a group in which we can restrict the access directly in Confluence.

Following the steps of the documentation below, you can let the portal open for customers to create their own account and they won't be able to see the KB, unless you migrate their accounts and add them to the group that will have access to the KBs:

* How to restrict access to Knowledge Base for certain customers

If you have any other question, please let us know.

Regards,
Angélica