JSD Email Request - How do I delay email retrieval frequency from inbox ?

Question

Hello everyone,

I'm trying to use JSD Email Request to automate submission of issue from email.  I found that JIRA system check email inbox in every 5 minutes to submit an issue and remove it from inbox. Our concern is that we would like to keep our copies of email on outlook client side which are our staff members so that they can keep track of any emails.  Because we're still receiving some emails which should be taken care manually.

So I'm wondering if there is any way to delay the frequency of email retrieval process. it's updating every 5 minutes then it's kinda too quick for outlook to receive email from email server. so probably if the system can pick up email every 10-15 minutes, that would be much safer.

If anyone has any idea to resolve this issue, please share.

Thank you in advance!

Jaesang Kim

Andrew Laden · Answer

Its a bad idea to have clients other then jira looking at the jira inbox. Can lead to issues not getting processed correctly and can even hang up the mailbox.

And delaying the time would really help. A mail can still come in 1 second before the poll time, and would be consumed by jira before your outlook downloaders can get at it.

If you really want to have a copy of all mails sent to the inbox then I would suggest having 2 separate mailboxes, and having the users email a distribution list that contains both. That way you get a copy of all messages without interfering with jira.

Jack Nolddor [Sweet Bananas] · Answer

Hi Jaesang Kim

I'm not pretty sure if the com.atlassian.jira.internal.mail.services.MailPullerJobRunner found on the following URL within your instance:

https://jira.mycompany.org/secure/admin/SchedulerAdmin.jspa

Only applies to mail handlers (from Jira Core) or also to the JSD Email channels.

You can try to modify the inverval, but take into account that will for sure affect to others mail handlers already configured on your system.

Let us know if the above proposal solves your problem,
Regards.