Comments not shown under comments but in issues changelog

Question

Hi all,

i found out that some comments in our Jira instance do not appear under "comments" but in the issue´s changelog. There seems no workflow action done. So I think it happened within the standard comment function.

Until now I was not able to reproduce that problem, but it is existent in our Jira 7.3 and even some database entries are from the time we had Jira 4.

I can find affected issue by searching the changeitem table with 'field' = 'Comment'. Field 'oldvalue' always stores the comment made and 'oldstring', 'newvalue', 'newstring' are empty.

Is that a known issue or has anybody the same problem? May it occur through a bad designed custom workflow transistion (but as I wrote above there is no one logged)?

Looking forward to your answers!

Jochen

JK · Answer

Can please anybody comment if their jira instance is affected by the same problem or not?

Select * from public.changeitem where field = 'Comment'

JK · Answer

Hi @Gikku

Thanks for your answer. I haven´t checked that before, but there is no custom field 'Comment' existing in our system.

Gikku · Answer

Hi @JK

Is there any chance that you have a custom field of the same name 'Comment' and you are using that field instead of the system one in your screens. ?